Shipping Policy

At Scenteza, we’re committed to getting your organic goodies to you as quickly and safely as possible. We know how exciting it is to receive your package, so we’ve made our shipping process simple, transparent, and reliable. Here’s everything you need to know about how we handle your orders:

Shipping Locations
We currently ship within [insert country/countries]. If you’re located outside of these areas, feel free to reach out to us at [insert email address] to see if we can accommodate your request.

Processing Time

  • All orders are processed within 1-2 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Options & Delivery Times
We offer the following shipping options to suit your needs:

  1. Standard Shipping:

    • Delivery within 3-7 business days.

    • Affordable and reliable for most customers.

  2. Expedited Shipping:

    • Delivery within 2-3 business days.

    • Perfect for when you need your items a little faster.

  3. Local Pickup (if applicable):

    • Skip the shipping fees and pick up your order at [insert location]. We’ll notify you when your order is ready for pickup.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of your order and your location.

  • Enjoy free standard shipping on orders over [insert amount, e.g., $50].

Order Tracking

  • Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this to track your package and get real-time updates on its delivery status.

International Shipping (if applicable)

  • We currently [do/do not] offer international shipping. If you’re located outside of our standard shipping zones, please contact us at [insert email address] to discuss your options.

Delays & Issues
While we do our best to ensure timely delivery, sometimes factors beyond our control (like weather or carrier delays) can impact shipping times. If your order is significantly delayed or if you encounter any issues, please let us know at [insert email address], and we’ll be happy to assist you.

Undeliverable Packages
If a package is returned to us as undeliverable (due to an incorrect address or failed delivery attempts), we’ll contact you to arrange reshipment. Additional shipping fees may apply.

Questions?
If you have any questions about our shipping policy or need help with an order, don’t hesitate to reach out to us at [insert email address] or [insert phone number]. We’re here to make your Scenteza experience as seamless as possible!

Thank you for choosing Scenteza. We can’t wait for you to experience the goodness of our organic products!

Warmly,
The Scenteza Team