Return Policy

At Scenteza, we want you to be completely satisfied with your purchase. We take great pride in the quality of our organic products and stand behind them 100%. However, we understand that sometimes things don’t work out as planned, and we’re here to make the return process as smooth and hassle-free as possible.

Eligibility for Returns

  • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

  • Returns must be requested within 30 days of the delivery date.

How to Initiate a Return

  1. Contact Us: Reach out to our customer care team at [insert email address] or [insert phone number] to let us know you’d like to return an item. Please include your order number and the reason for the return.

  2. Get Approval: Once we receive your request, we’ll provide you with a return authorization and instructions on where to send your item.

  3. Ship It Back: Pack the item securely in its original packaging and ship it to the address provided. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or damaged product).

Refunds

  • Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-7 business days and issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

  • If you need to exchange an item for a different product, please follow the return process above and place a new order for the item you’d like.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately. We’ll gladly replace the item or issue a full refund, and we’ll cover the return shipping costs.

Non-Returnable Items

  • For health and safety reasons, certain items are non-returnable, including opened or used personal care products (e.g., skincare, haircare).

Questions?
If you have any questions about our return policy or need assistance, don’t hesitate to reach out to us at [insert email address] or [insert phone number]. We’re here to help!

Thank you for trusting Scenteza. Your satisfaction is our priority, and we’re committed to making your experience with us as delightful as possible.

Warmly,
The Scenteza Team